Blameless RCA: more than just not pointing fingers

You’re still blaming people, even if you don’t realize it.

“Who deployed this?”.

If this is your manager’s first question after an incident, your team is likely far from practicing blameless Root Cause Analysis (RCA).

In Site Reliability Engineering (SRE), an RCA is a process used to identify the underlying reasons for an incident or outage. Its goal is to help teams prevent recurrence by addressing the actual ca…