Engineering without empathy: Why internal platforms fail their users

The real reason developers bypass your platform isn’t technical debt, it’s emotional debt.

Internal platforms were supposed to make engineering faster, safer, and more consistent. They promised to remove friction, automate pipelines, and create self-service environments for every developer.

Taking a step back, would you confidently say the platform you are building or using has achieved these goals?

In many organizations, the opposite happened.…