Getting reliability on the product roadmap: How SREs can win prioritisation

Reliability work often loses to feature delivery. But SRE and platform teams can make the business case, speak the product language, and finally get stability on the roadmap.

Suppose you work in SRE, platform, or infrastructure. In that case, you’ve probably felt the frustration: you know a reliability issue is going to bite the business sooner or later, but when you bring it up to the product team, it’s treated as “technical debt”. Something important, but never urgent. The roadmap fills with features, growth initiatives, a…