Logs of Duty: Blameless Postmortems

A cultural ritual of forgiveness, with receipts.

Rule #1: Start with a timeline of Slack messages. It makes the incident look more like a soap opera. Anyways, the system logs won’t show anything as nobody detected the issue until someone started this thread.

Rule #2: Ask someone who was not there to do the write-up. The best postmortems come from someone who wasn’t there and has no context. This is cal…