Logs of Duty: Incident Response
Chaos is inevitable, but dignity is not optional.
Rule #1: Assume it is a mistake. Double-check the accuracy of what is reported. Because we always hope we can get out of it by saying it was an error. Or because you don’t want to discover it was an error after spending an hour and a half on it.
Rule #2: Find your emotional support engineer. Drag someone into the chaos, even if this person didn’t ask for…