Beaver Duty

Beaver Duty

Logs of Duty: Incident Response

Chaos is inevitable, but dignity is not optional.

Matt's avatar
Matt
Jun 02, 2025
∙ Paid
Share

Rule #1: Assume it is a mistake. Double-check the accuracy of what is reported. Because we always hope we can get out of it by saying it was an error. Or because you don’t want to discover it was an error after spending an hour and a half on it.

Rule #2: Find your emotional support engineer. Drag someone into the chaos, even if this person didn’t ask for…

This post is for paid subscribers

Already a paid subscriber? Sign in
© 2025 Matt
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture