The trust gap in Data teams
How freshness, availability, and pipeline success rates miss the only metric that matters: confidence.
Data teams live by SLAs and data quality checks. Yet almost no one actually trusts them.
You can publish a beautiful document with freshness guarantees, pipeline success rates, and expected delivery windows, but the business will still check with you before using a dashboard. Because experience taught them that reality rarely matches the doc.
Why?
Because …
