Welcome to the week I get nothing done
Because answering tickets all day is exactly why I became an engineer
Upgrade to paid to play voiceover
I am the first responder on the support tickets assigned to my team this week.
That means I must monitor our Slack Channel and help any engineer with issues with our tools and platform. But it really means that I will have a complicated week, switching context every few hours and not completing any other regular tasks. Now, I find myself praying that no…